What’s Up Bestie?

How Can We Help You?

  • How does Enme analyze my skin?

    Enme uses advanced AI technology to analyze uploaded photos and provide tailored skincare recommendations based on your unique needs.

  • Can I cancel my subscription?

    Yes, subscriptions can be canceled anytime through your account settings. Cancellations take effect at the end of the current billing cycle.

  • Is Enme suitable for sensitive skin?

    Absolutely. Enme’s recommendations are designed to consider all skin types, including sensitive skin.

  • How do I update my skin scan or retake the analysis?

    You can retake your skin scan at any time through your dashboard. We actually recommend updating it every few weeks so our AI can track your progress and adjust your routine if needed.

  • What devices is the ENME app compatible with?

    ENME is available on most iOS and Android smartphones. For the best experience, make sure you’re running the latest version of your device’s operating system.

  • Can I pause my subscription instead of canceling?

    Yes! If you need a break, you can pause your subscription in your account settings. Your progress and preferences will be saved so you can pick up right where you left off when you’re ready

Technical Support: Troubleshooting

  • Issues Uploading Photos:

    1. Ensure your camera permissions are enabled in app settings.

    2. Use a well-lit environment for clear photos.

  • App Not Loading Properly:

    Check your internet connection and ensure you’re using the latest version of the ENME app.

Contact Support:

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